The Road to Automation: MSPComplete Feature Updates at Elevate ‘17

Today is no ordinary Monday for BitTitan. It’s the first day of Elevate ’17, our inaugural user conference in Denver, Colorado.

IT services professionals from around the globe have gathered to connect and expand their business networks, discuss the current and future state of the cloud industry with high-profile speakers, and get hands-on experience with the latest features of the MSPComplete platform.

The Elevate conference is all about giving attendees valuable knowledge, tools, and confidence to transform the way they deliver IT solutions through automation. If you couldn’t join us for Elevate this year, you can still get a closer look at what’s new with MSPComplete. Let’s pull back the curtain.

Say hello to more powerful automation.

For savvy IT services providers, the question isn’t whether or not they should implement automation, but rather when and how. There are significant benefits across the board—from increased efficiency and profitability to risk mitigation. The IT services businesses who fail to realize this are likely to face huge challenges in growing profitably in our cloud-first landscape.

With the new automation capabilities in MSPComplete, IT professionals can automate PowerShell script execution in the cloud, combining scripts and service documentation into a centralized location for faster reference, simpler change management, and automatic or one-click deployment.


Today’s engineers are limited by repetitive or manual tasks that throttle efficiency, profitability, and ultimately an MSP’s ability to scale. With MSPComplete, IT services teams are empowered to do more with less. Rather than rewriting scripts for each customer and inflating the risk for human error in delivery, MSPs can offer a more streamlined experience to their customers with less demand on their own people.

We’ve also made it easier for IT services professionals to input their own service documentation and build custom Runbooks with prescriptive guidance, images, links, PowerShell scripts, and more. Plus, we’re growing our Library of out-of-the-box Runbook templates with best practices and service documentation from other cloud solutions providers—like Datto, our premier Elevate sponsor.


IT professionals can launch these turnkey solutions to customers for immediate implementation, or leverage them as a jumping off point for building customized services.

It all starts with standardization.

Standardization is the foundation of the automation house. For many IT professionals, their scripts and standard operating procedures are traditionally siloed across internal organizations. This creates inefficiency for everybody, from entry-level techs to IT management. MSPComplete enables IT professionals to bring their service documentation to life, tying scripts, processes, and knowledge together in one place while allowing change management in real time.

Additionally, new cost estimation and reporting features are designed to help MSPs with more accurate forecasting. With a better understanding of the true costs and effort required to deliver services, MSPs can more confidently create quotes and build out their project pipelines.


What’s automation without a little optimization?

Maximizing service profitability is what we’re all working toward, but it isn’t possible without a clearer line of sight into employee performance and task inefficiencies. MSPComplete allows management to assign tasks to the individuals and teams based on strengths, to ensure technical talent and expertise is matched with appropriately challenging work. With task times tracked, performance data can help identify opportunities to optimize service delivery.


Join us on the Road to Automation.

Elevate ’17 is not only an opportunity to learn how IT services providers can better serve customers, but a door to a better business model with higher employee satisfaction.

For over 10 years, BitTitan has been a proud partner of MSPs, VARs, ISVs, and solution providers around the world. Our commitment to these groups mirrors their dedication to service for their own customers.

The future is here, and it’s automated. Learn more about how MSPComplete will help us there and check out the latest features here.

About the author

Grady Gausman

Grady Gausman is a product marketing manager for MigrationWiz and a regular contributor to the Bits & Bytes blog.

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