What’s an Automated Runbook?

What’s an automated runbook, and why do you need it to get organized?

The short answer: it’s how we bring your documentation and intellectual property to life in MSPComplete. Automated runbooks operationalize your best practices and ensure that your services are delivered with consistency—the key to increasing satisfaction for your customers and profitability for your business.

You’ve got systems in place that turn alerts into tickets and tickets into bills; you’ve got a wealth of scripts you can run that help address customer pains with the products and technologies they’re using; but there’s something missing.Read more

5 Ways to Boost CSP Profitability with MSPComplete

If you’re a Microsoft partner who wants to take full advantage of Office 365 and Azure opportunities through the CSP program, have we got a listicle for you! Aww man, another listicle? We promise you great information and helpful resources.

Earlier this year, we released the new MSPComplete, which has more value for partners looking to maximize CSP profitability than ever before.

1.    Attend our CSP profitability webinar

Join BitTitan as we partner with two cloud experts for our webinars in the U.S.… Read more

Introducing: All-New MSPComplete Onboarding with Our Director of Partner Happiness

Alexa Smith is serious about keeping BitTitan partners happy, engaged, and connected as we grow with MSPComplete.

That’s why we didn’t just launch a new managed services automation platform on April 4 — we launched an all-new onboarding program for everyone who registers to use MSPComplete.

Meet the hilarious, quirky, and compassionate woman behind it all by watching the video below. Hint: She’s got dance moves. Then, keep reading to learn more about partner onboarding!… Read more

Daring Demo Video: Device Management Agent

In this Daring Demo video, Darrell “Jekyll” Webster and Jethro “Brainiac” Seghers explain how the Device Management Agent (DMA) allows you to monitor and assess your customer’s computers and resources through the MSPComplete platform.

The power of Device Management in MSPComplete

The DMA in MSPComplete provides valuable information about the health of your customer’s devices.

  • The DMA Client version collects information about the computer it’s installed on, including the computer name, users, operating system version, processor, memory, disk space, and installed browsers.
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Five Key Considerations for Pricing Your Bundled Cloud Services

Earlier this week we talked about the transformation to a recurring revenue model. It’s one of the greatest benefits—and most significant challenges—of becoming a Modern MSP. But recurring revenue isn’t possible without offering compelling services to drive profits.

There is no easy road when packaging and pricing

As you turn a list of services into a solutions portfolio with competitive pricing and profitable service fees, you’re bound to encounter tough decisions and loads more questions.… Read more

Make 2017 the Year of Recurring Revenue

We’ve said it again and again: one-off, project-based revenue won’t sustain profitability in the cloud era. It’s time to walk the walk, but you don’t have to do it alone. We’re here to help.

The case for recurring revenue is undeniable.

Our own Jethro Seghers wrote about the power of recurring revenue, highlighting these key reasons why recurring revenue is so attractive to the Modern MSP:

  • growthLower effort, higher yield. “Salespeople can focus their efforts on a new customer who is ready to be onboarded, rather than focusing on closing another deal with the same customer in a transactional model.”
  • handshakeStronger, lasting customer relationships.
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Marketing Essentials for the Modern MSP, Part 2

This is the second installment of our marketing essentials recap for the modern MSP, looking at the final three of six articles by Saher Ghattas from ModernMSP.com. Read our first post here.

In our last post, we looked a lot at the marketing organization in terms of specialties and alignment with sales. We were pretty focused on the people aspects of the modern marketer; today’s post will shift more to process.

Part 4: Taking Action on Leads

Read Part 4 in full here.

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Marketing Essentials for the Modern MSP, Part 1

As the new year approaches, are you thinking about how to modernize your sales and marketing efforts?

Saher Ghattas, a sales and marketing expert for MSPs, recently finished a six-part series for ModernMSP.com, MSP Marketing Essentials.

In our own dual posts, we’ll highlight some of the key messages and considerations. Be sure to check out the full articles for more great information, and come back for the second installment!

Part 1: Assembling the Right Team

Read Part 1 in full here.

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7 Things You Didn’t Know You Needed to Know about MSPComplete

Wow, 2016 has been busy. We’ve had to remind ourselves that we only launched MSPComplete earlier this year! Since then, we’ve introduced a lot of improvements, updates, and new features to help you execute your projects more smoothly and make the cloud more profitable.

Let’s raise a glass to 2016 approaching its end, and take a look at seven things you can do in MSPComplete to help you improve your business. 

  1. Create end users once and use them across all projects.
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#KickSomeAzure With Assessment Tip #3

Better data yields better plans, but not always the ones you expect.

In our Assessment Tips Series, we’ve helped partners #KickSomeAzure with advice on how to start the Azure conversation and use customer questions to explain the benefits of assessments. This week, we’re going to help you close the deal and develop strong customer relationships with our final tip in the series!

Tip #3: Review assessment results with customers to guide them through existing problems, best solutions, and migration options.

Read more