Ready for Liftoff? Try the New MSPComplete Preview

We showed off the new Preview version of our MSPComplete platform at WPC. The reactions thrilled us as much as it did our partners. As our Founder and CEO mentioned in our WPC recap video, “Partners were super excited for us to help them be profitable and transform themselves into a modern MSP.”

You can preview the newest version of MSPComplete and gain better visibility of your customers and projects in just a few clicks.… Read more

BitTitan Unveils OneDrive Extension for Office 365 Starter Kit for Microsoft Partner Ecosystem

The company’s latest ‘Revenue Stream In a Box’ provides everything IT service providers need to drive and build a multi-workload business

KIRKLAND, Wash. – April 12, 2016 – BitTitan, the leader in cloud services enablement, today announces the launch of the OneDrive extension for its Office 365 Starter Kit. This addition helps Microsoft partners increase profits with Office 365 deployments, opens the door to new and recurring cloud revenue and strengthens customer relationships by successfully selling, onboarding and servicing OneDrive.… Read more

8 Steps to Selling Multiple Workloads & Attaching Managed Services

As the head of sales here at BitTitan, I talk to dozens of Partners every week, and almost all of them are trying to figure out how to sell multiple workloads and attach managed services to their Office 365 projects. Google Apps customers are perfect targets because they’ve already demonstrated a willingness to run productivity in the cloud, and most of them are using at least two or more workloads. It helps that Microsoft’s Office 365 functionality have made it a no-brainer for Google Apps customers to make the switch.… Read more

16 Simple Steps for MSPs to Create a 24/7 Help Desk

The Value of 24/7 Help Desk

So, you want to provide 24/7 help desk support to your customers?  You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from other MSPs and therefore win more contracts. It also helps you build deeper relationships with your customers which in turn gives you the opportunity upsell even more services they need. Eliminating emergency calls at 3 am doesn’t hurt either!

As the head of BitTitan’s Customer Success organization (also known as the tech support help desk), I lead the team that provides the always-available support that our customers (who are IT service providers) rely on to ensure they complete all of their projects on time.… Read more

BitTitan Unveils New Managed Services Revenue Opportunities with MSPComplete Expansion

Two new products, Concierge and MissionControl for Office 365, help MSPs deepen relationships and maximize customer lifetime value

KIRKLAND, Wash. – February 16, 2016 – BitTitan, the leader in cloud services enablement, today announces the launch of two new products that expand its MSPComplete Service pillar, Concierge and MissionControl for Office 365. Both products enable new managed services, giving IT providers a competitive edge by differentiating their Office 365 offering and adding new recurring revenue streams.… Read more

BitTitan MSPComplete Drives Partner Profits and Rapid Adoption of Microsoft Office 365 and Azure

Platform fuels new Partner registration records and Microsoft Cloud adoption in first quarter after launch

KIRKLAND, Wash. – January 26, 2016 – BitTitan, the leader in cloud services enablement, today announces record-breaking traction on its end-to-end cloud enablement platform BitTitan MSPComplete™ in the first 100 days after launch. BitTitan Partners also broke usage records for cloud leads downloaded, customer assessments performed and Office 365 projects completed. MSPComplete has propelled BitTitan Partners’ ability to grow cloud services revenue and profits from Microsoft Office 365 and Azure.… Read more

MigrationWiz Now Offers PST as a Destination

Now in MigrationWiz, when you are migrating from email sources like Exchange, Exchange Online and Google Apps, you’ll have a new “destination” option available of “PST”. When you select this feature the mailboxes you are extracting from the source will be exported to user-based PST files on the Azure storage account of your choice.… Read more

BitTitan and Sonian Partner to Offer Unrivaled Email Archiving Services

Partnership provides easy, secure and compliant single offering to move, store, access and manage email archives in Office 365 and the cloud  

KIRKLAND, Wash. – June 29, 2015 BitTitan, the cloud enablement provider, today announces a partnership with cloud-based archiving pioneer Sonian to offer cloud-based email archiving and data migration services. The partnership provides a seamless solution for migrating email to Microsoft™ Office 365™ and preserving that valuable data in a secure cloud archive. BitTitan is an integral part of the Office 365 migration process, automating the move of more than two million mailboxes a year with its cloud-based email and data migration solution MigrationWiz®.… Read more

BitTitan Strengthens Enterprise Cloud Offering at Microsoft Ignite

New features enhance cloud adoption for enterprises and partners at a fraction of the time and cost 

CHICAGO – May 6, 2015 – Microsoft Ignite booth #335 – BitTitan, the cloud enablement provider, today at Microsoft Ignite announces new enterprise features for its cloud-based data migration solution, MigrationWiz®, to provide large business with a seamless, fast and secure transition to the cloud, including Microsoft® Office 365™. The additional enterprise capabilities consider the unique needs of the enterprise market and reduce costs and project times from months to weeks.… Read more