Video Case Study: Transforming an SI into a Modern MSP

Learn how the award-winning Microsoft Partner Attunix uses MSPComplete to help them along their journey from a project-based systems integrator into a Modern MSP.

Attunix: At the critical junction point

CEO Matt O’Donnell founded Attunix in 2006 with a mission to be the critical junction point between corporate strategy and technological capabilities. In fact, the name “Attunix” comes from the idea of integration—to “attune” an organization.

The Seattle suburban IT service provider aligns C-suite strategy and needs with technology solutions to deliver powerful business outcomes across many areas of expertise, including Advanced Analytics, Modern Datacenter, App Modernization, and Internet of Things.… Read more

Five Key Considerations for Pricing Your Bundled Cloud Services

Earlier this week we talked about the transformation to a recurring revenue model. It’s one of the greatest benefits—and most significant challenges—of becoming a Modern MSP. But recurring revenue isn’t possible without offering compelling services to drive profits.

There is no easy road when packaging and pricing

As you turn a list of services into a solutions portfolio with competitive pricing and profitable service fees, you’re bound to encounter tough decisions and loads more questions.… Read more

What Kind of MSP Are You? (Part 3)

“Be different: Bundle Like a Boss”

Last week, we looked at MSP Persona #2: Established as a Modern MSP. This week, we’re focusing on Hosting and Large Service Providers looking to differentiate their business and streamline their processes.

When you have support, processes, and a workforce in place, it’s hard to figure out how to stay fresh in the marketplace. With quality services and a strong reputation, how do you decide what to focus on?… Read more

What Kind of MSP Are You? (Part 2)

“It’s always easiest to stop a problem before it starts.”

Last week, we looked at MSP Persona #1: New to being a Modern MSP. This week, we’re focusing on MSPs that generate recurring revenue and are ready to work on their service delivery.

When growing your business, there are always competing priorities: Expanding your services, increasing revenue, and finding new customers.

For an MSP that’s reached these milestones, it’s easy to wonder “what now?” To truly differentiate your business and improve your workflow, the next step is becoming a proactive MSP.… Read more

What Kind of MSP Are You? (Part 1)

Knowing where to start can be just as difficult as knowing where to go.

We’re constantly trying to become better at what we do and how we do it. For an MSP looking for new ways to add value to its business, there are challenges at every stage of growth.

In this series, we’ll feature MSPs at different stages of growth. Find your match and see what steps you can take to become your best MSP!… Read more

Closing the Gap of the Managed Services Expert

The cloud has brought about a new era for selling IT services, and it asks a lot of providers. Say it with me: caveat venditor. Okay, I don’t speak Latin either, but it means “let the seller beware.” Gone are the days of caveat emptor—“let the buyer beware”—when decision makers lacked access to information and feared being swindled by the likes of a used car salesman. Now your customers have every opportunity to learn exactly what to ask: quality in cloud services.… Read more

How BitTitan Transformed Itself from a Data Migration to a Service Enablement Company

Computer Dealer News Article

It seems only yesterday that BitTitan emerged as an up and coming data transfer company with a heavy focus on Microsoft solutions, offering services such as OneDrive and Office 365 migrations.

Today, the company is heavily shifting its image to becoming an MSP enablement company, albeit one that is continuing its relationship with the Redmond software giant.

To do so, it has been watching market trends, especially those set by its partner, and trying to help align Microsoft’s enormous channel network along those lines.… Read more