The Five Most Common Office 365 Help Desk Tickets

We’ve previously written about some of the common types of requests received through Concierge, our IT help desk service-as-a-service. What we didn’t do was rank them based on how often these problems arise.

Think of it this way: here are recurring problems you could be outsourcing, instead of spending valuable time solving.

There are plenty of benefits to outsourcing your IT help desk, and depending on who you ask, you’ll get different answers as to why it’s so valuable.… Read more

Partner Spotlight: BlumShapiro Consulting & Concierge

Meet BlumShapiro Consulting

PrintBlumShapiro is the largest regional business advisory firm based in New England, with offices in Connecticut, Massachusetts, and Rhode Island. The Consulting service lines provide services across a wide spectrum, including management consulting, technology consulting, project and portfolio management, and software and business process outsourcing.

As a Microsoft Cloud Solutions Provider (CSP) and Gold Partner, the technology consulting arm of the company is focused on growing its cloud business, including Office 365 services.Read more

Partner Spotlight: GoCloud Systems & Concierge

Meet GoCloud Systems

gocloud-logo-largeGoCloud Systems of Wellington, New Zealand is a Microsoft Gold Partner and Microsoft Cloud Specialist in Office 365, Azure, and Dynamics CRM. A fast-growing company, this Modern MSP is focused on strengthening relationships and delivering customer lifetime value in the cloud.

David Brabant, co-founder of GoCloud, has been in IT for over 20 years, riding the waves of the changes in the industry to build a successful business on the cutting edge. “We’re just focused on the cloud,” he explained.Read more

IT Services Horror Stories… Are You Scared Yet?

Happy Halloween! Or is it?

punkin horror storiesWe share a lot of success stories here. We love to focus on new ideas that help MSPs and bring them to life.

But great ideas solve problems and we’ve heard a lot of scary stories that pointed us to problems faced by the IT community.

Instead of Trick or Treat we’re going to share the ones that shook us most.

Grab a blanket, check on your server, change your passwords, and backup your data!

Read more

Video Partner Profile: Simple ID on Concierge

In our latest video partner profile, learn how BitTitan partner Simple ID is transforming their business with Concierge, a 24/7 IT help desk service-as-a-service.

Learn more about Concierge with our datasheet.… Read more

The Help Desk Dilemma: To Outsource or Not?

Do We Build It Ourselves?

We recently posted about building better IT help desk solutions.

It’s a decision worth considering from a number of angles. Cost-benefit analysis, risk assessment, and quality control are major factors when examining the option to outsource any business function.

IT support is a common crossroad for the decision of whether or not to outsource. It’s a decision that’s equal parts necessary and delicate for both the company and the end user.… Read more

Starting Your IT Support Mission

Help when you need it isn’t a tough sell. But differentiating your business through IT is a challenge since it’s an industry standard.  Despite the easy sell, delivering end user support comes with a lot of challenges and high costs for providers.

Let’s say you want to give your customers in-house IT support from scratch.

To start, you need hiring, management, and infrastructure.

More specifically, you need to:

  • Hire IT support staff
  • Train IT support staff
  • Schedule IT support staff
  • Equip IT support Staff

Sounds doable until you start to do the math on providing support.… Read more