MVP to MVP: Talking Cloud Adoption (Part 1: Onboarding)

I had a great conversation with Raphael Köllner, a Microsoft MVP in Office Servers and Services, Windows Top Insider, MCT and Microsoft Student Partner Evangelist. Raphael is a trainer and speaker in the field of IT and law, and often the interface between them. His priorities are in the field of cloud computing from a technical and legal point of view.

This is part one of our interview. Read part two here.

Please note: the following interview was conducted and transcribed in German, then translated internally to English.Read more

The Top Ten Reasons for Attending BitTitan Technical Sessions

Technical Sessions are recurring monthly online meetings facilitated by your region’s Partner Technology Strategist. During these hour-long calls, you will learn more about BitTitan products. You’ll have a front-row seat as you find out about new features, services, and solutions!

Learn something new with BitTitan!

One of the coolest things about Technical Sessions is the open forum, where you can ask general and specific questions about your own business issues.

Now that you know what they are, here are The Top Ten Reasons for Attending BitTitan Technical Sessions:

10.… Read more

Breaking into the Enterprise: 12 TB in Two Days with MigrationWiz

Nearly 10,000 users. 20 TB of data in total. Two weekends to migrate. Mission: impossible? Not for us, nor for you.

Recently, our Service Engineering team had a unique opportunity: to deliver a large, complicated migration with a tight, unwavering timeframe. The expectation for a complete success was minimal, but in true BitTitan fashion, we huddled, shrugged, declared “here we go,”—and proceeded to hit it out of the park.

The problem:
BitTitan was approached by a partner to migrate 20 TB of data for their enterprise customer.… Read more

Stub Rehydration: What You Need to Know

Some backstory: In the “old” days, mail systems didn’t have 50 GB mailboxes like in Office 365 (I know it’s hard to believe, but trust me). Mailboxes were small because the storage of mailboxes was expensive. Saving and retrieving data had to be fast, and equally so the storage, requiring high-RPM disks. That meant that you had to invest in more expensive storage. Increasing a mailbox size had the downside of a much higher price in storage costs.… Read more

How Small Businesses Think About the Cloud

While many IT services providers and their customers are seeing the value of the cloud, some small businesses are holding out for a variety of reasons.

Some of the common reasons I hear from providers include:

  • I don’t use the cloud myself
  • I have no control
  • Revenue is too small
  • I don’t have experience with enough cloud services

At the same time, many of their customers are saying things like:

  • The cloud isn’t safe
  • I don’t have enough control
  • I won’t be able to work if the internet is down
  • There are too many features I don’t need
  • I don’t want all my services with one provider

How Some Services Providers Think

Services providers often sell software without realizing that the software cycle in the cloud is much faster and the programs are standardized.… Read more

Why Recurring Revenue Profitability Relies On New Business

In a recent article, cloud and tech guru Todd Hussey explained the importance of understanding the Cost of Customer Acquisition (COC) when growing your IT services business in the next era of the cloud.

As cloud adoption rises, more and more providers have set their sights on a recurring revenue model. The “profitability” discussion around the cloud emphasizes the value of managed services over one-off projects. This naturally evokes a rally around retention efforts and maximizing customer lifetime value; but there’s a danger in too narrow a focus on your existing customer base.… Read more

Ready for Liftoff? Try the New MSPComplete Preview

We showed off the new Preview version of our MSPComplete platform at WPC. The reactions thrilled us as much as it did our partners. As our Founder and CEO mentioned in our WPC recap video, “Partners were super excited for us to help them be profitable and transform themselves into a modern MSP.”

You can preview the newest version of MSPComplete and gain better visibility of your customers and projects in just a few clicks.… Read more

The Automation of the Modern MSP

Automation or automatic control, is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and heat treating ovens, switching on telephone networks, steering and stabilization of ships, aircraft and other applications with minimal or reduced human intervention. Some processes have been completely automated.

The biggest benefit of automation is that it saves labor; however, it is also used to save energy and materials and to improve quality, accuracy and precision.Read more

Top Office 365 Support Issues to Equip Your Help Desk

Many managed service providers realize the growing need to differentiate with end-user support and are evaluating the “build vs. buy” decision. Can you afford the cost of hiring a 24/7 help desk staff, or should you outsource to another company to provide support on your behalf? Let’s revisit that thought in a minute…

Below, we’ve compiled some of the most commonly requested tasks that our Concierge help desk service receives when supporting Office 365. We’ll organize these issues into three categories:
office 365

“Simple” end user questions

Your more skilled professionals will roll their eyes when encountering many of these types of questions.… Read more

Infographic: The History of Email Archives

Technology is shifting a mile a minute and it’s hard to believe how far we’ve come since the advent of email; Particularly the past 20 years. Petabytes upon petabytes of email are created every day. And those messages need to be stored somewhere. That’s where email archives come in.

Email archiving is critical for users—and does everything from protecting intellectual property, to recording business records to simplifying eDiscovery search. But did you know how email archiving came to be?… Read more