Entries by Spencer Czapiewski

Video Case Study: Transforming an SI into a Modern MSP

Learn how the award-winning Microsoft Partner Attunix uses MSPComplete to help them along their journey from a project-based systems integrator into a Modern MSP.

Attunix: At the critical junction point

CEO Matt O’Donnell founded Attunix in 2006 with a mission to be the critical junction point between corporate strategy and technological capabilities. In fact, the name “Attunix” comes from the idea of integration—to “attune” an organization.

The Seattle suburban IT service provider aligns C-suite strategy and needs with technology solutions to deliver powerful business outcomes across many areas of expertise, including Advanced Analytics, Modern Datacenter, App Modernization, and Internet of Things.… Read more

Daring Demo Video: Device Management Agent

In this Daring Demo video, Darrell “Jekyll” Webster and Jethro “Brainiac” Seghers explain how the Device Management Agent (DMA) allows you to monitor and assess your customer’s computers and resources through the MSPComplete platform.

The power of Device Management in MSPComplete

The DMA in MSPComplete provides valuable information about the health of your customer’s devices.

  • The DMA Client version collects information about the computer it’s installed on, including the computer name, users, operating system version, processor, memory, disk space, and installed browsers.

Read more

Getting Started with the New MSPComplete: FAQ

With this week’s great reveal of the new MSPComplete platform, there have been many questions from our partners. We’ve compiled some helpful resources and answers to your top questions right here.

MSPComplete launch resources

Visit the launch resources page. Get up to speed on all the new MSPComplete has to offer.

  • Watch the webinar recording of our big announcement.
  • Download the webinar presentation slides.
  • Check out the MSPComplete overview brochure.
  • View new datasheets about Office 365 and Azure services.

Read more

Faster, Easier Migrations with the New MSPComplete

Yesterday we made history with an exciting announcement about the all-new MSPComplete platform. In our 10-year journey, we’ve introduced a lot of tools to help make you, our partner, more profitable in the cloud.

The new MSPComplete platform is taking migration and managed services delivery to new heights. If you missed our webinar and big reveal, visit this handy page to watch the recording and dive into some new resources to learn more about MSPComplete.

Whether you’re already building recurring revenue from ongoing services or just beginning your journey to becoming an MSP, a great way to experience the power of the platform is with your favorite MigrationWiz workloads.… Read more

Video: Experts Discuss Creating Recurring Revenue

Recurring revenue starts with delivering recurring value.

Ongoing managed services are an opportunity to better align your offerings to customer needs and to examine your delivery process.

When MSPs identify where existing or new customers can benefit from continued support, they increase their business value, drive business growth, improve their profitability, and develop better customer relationships.

In this Modern MSP video, BitTitan partners discuss how recurring revenue is a powerful step in rethinking how you deliver value to customers and grow your business.Read more

After the Modern MSP Revolution, Part 2: The Technical Vision

If you missed yesterday’s post—the business dream—you can read it here.

The Modern MSP revolution is here. You can’t wait to rid your work of the things that annoy you—manual, repetitive tasks, constant interruptions to provide status updates, confusing assignments that should have gone to another engineer with the right expertise…

As much as you love your job, you know there’s a better way to work. You’re confident that with the right tools and processes, you’ll be a crucial driver as your organization champions the cloud era.… Read more

After the Modern MSP Revolution, Part 1: The Business Dream

Are you interested in the technical vision? Read about it here.

The Modern MSP revolution is here. Before you grab your pitchfork, think about this for a moment: Once you’ve staked your claim in the cloud and the dust has settled, what does it look like to be a winner?

What will it mean to have succeeded as a Modern MSP?

Launching new services is simple.

  • business dreamYou’re saving time from navigating the complexities of building, defining, and planning the go-to-market strategy for new services.

Read more

Modern MSPs Win with High-Value, High-Margin Cloud Services

Reselling licenses does not yield a high-value business.

Let’s say you’ve been reselling XaaS apps licenses at $50 per user per year with a 20% reseller commission. As a license-only business, you will generate only $50,000 in annual gross margin even after the sale of 5,000 licenses.

Clearly, the value of any XaaS application or hosted service is not in its direct contribution to your bottom line. The value is in using hosted apps and services as a foundation for building high-value IT solutions that you strategically select, integrate, customize, and support as a managed service.… Read more

Meet Our Microsoft MVPs: Hans Brender

Last week we shared the first of our 2017 Microsoft MVP interviews,
Darrell Webster.

Today’s featured MVP is “Mr. OneDrive” himself, Hans Brender.

With an impressive career as a technical expert and community expert, Hans now represents BitTitan in Germany as an enthusiastic member of the Field Marketing team.

Hans Brender

 

[CB:]Tell me a bit about your area of expertise as an MVP.

[HB:] There is no official title as a OneDrive MVP but people around the globe know me as “Mr.… Read more

Double the Size of Your Office 365 Migration Projects

Don’t leave money on the table.

Many BitTitan Partners have increased their profit margins by upselling OneDrive to their Office 365 customers. If you migrate email without even offering to move documents, you’re walking away from a big opportunity.

Document Migration is designed to give you total control over the project and allow you to manage your cutover properly. You can migrate from file shares, home drives, Google Drive, Dropbox, and many other sources—and it’s flexible, so you can address the unique situation of each customer.… Read more