Entries by Spencer Czapiewski

The Five Most Common Office 365 Help Desk Tickets

We’ve previously written about some of the common types of requests received through Concierge, our IT help desk service-as-a-service. What we didn’t do was rank them based on how often these problems arise.

Think of it this way: here are recurring problems you could be outsourcing, instead of spending valuable time solving.

There are plenty of benefits to outsourcing your IT help desk, and depending on who you ask, you’ll get different answers as to why it’s so valuable.… Read more

Marketing Essentials for the Modern MSP, Part 2

This is the second installment of our marketing essentials recap, looking at the final three of six articles by Saher Ghattas from ModernMSP.com. Read our first post here.

In our last post, we looked a lot at the marketing organization in terms of specialties and alignment with sales. We were pretty focused on the people aspects of the modern marketer; today’s post will shift more to process.

Part 4: Taking Action on Leads

Read Part 4 in full here.

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Marketing Essentials for the Modern MSP, Part 1

As the new year approaches, are you thinking about how to modernize your sales and marketing efforts?

Saher Ghattas, a sales and marketing expert for MSPs, recently finished a six-part series for ModernMSP.com, MSP Marketing Essentials.

In our own dual posts, we’ll highlight some of the key messages and considerations. Be sure to check out the full articles for more great information, and come back for the second installment!

Part 1: Assembling the Right Team

Read Part 1 in full here.

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Partner Spotlight: BlumShapiro Consulting & Concierge

Meet BlumShapiro Consulting

PrintBlumShapiro is the largest regional business advisory firm based in New England, with offices in Connecticut, Massachusetts, and Rhode Island. The Consulting service lines provide services across a wide spectrum, including management consulting, technology consulting, project and portfolio management, and software and business process outsourcing.

As a Microsoft Cloud Solutions Provider (CSP) and Gold Partner, the technology consulting arm of the company is focused on growing its cloud business, including Office 365 services.Read more

7 Things You Didn’t Know You Needed to Know about MSPComplete

Wow, 2016 has been busy. We’ve had to remind ourselves that we only launched MSPComplete earlier this year! Since then, we’ve introduced a lot of improvements, updates, and new features to help you execute your projects more smoothly and make the cloud more profitable.

Let’s raise a glass to 2016 approaching its end, and take a look at seven things you can do in MSPComplete to help you improve your business. 

  1. Create end users once and use them across all projects.

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Driving Azure Profitability: HealthCheck for Azure FAQ

Last week we hosted a webinar that explored Azure assessments powered by HealthCheck for Azure. If you aren’t familiar, HealthCheck for Azure is an amazing infrastructure assessment tool that provides detailed readiness reporting, cost analysis, and planning tools to help your customers make the most informed decisions when considering a move to Azure.

We had a boatload of great questions from webinar attendees, and wanted to share the answers with you in this FAQ. Check it out!… Read more

Proactive vs. Reactive Managed Services, Part 2

In part one last week, we looked at a few ways to communicate the value of a proactive managed services approach to your customers.

With MissionControl for Office 365, you can demonstrate the power of a proactive (vs. a reactive) approach that sets you apart from your competition.

Let’s take a closer look at two examples from the infographic we created.

(Download and share it to show your customers the value of a proactive approach vs.… Read more

Proactive vs. Reactive Managed Services, Part 1

How do you differentiate your managed services and offer value to your customers?

If you’ve got the keys to their kingdom, you have a huge opportunity for you to offer value to customers through proactive managed services. You can maximize customer lifetime value and differentiate your business, especially if your competition is more “reactive.”

A proactive vs. reactive approach in the eyes of your customers

Do your customers understand what you’re doing in their environment?

Many organizations, especially SMBs, are unaware of their own compliance needs, potential risks, and the benefits they could get from a provider’s proactive approach to managing their environment.… Read more

Partner Spotlight: GoCloud Systems & Concierge

Meet GoCloud Systems

gocloud-logo-largeGoCloud Systems of Wellington, New Zealand is a Microsoft Gold Partner and Microsoft Cloud Specialist in Office 365, Azure, and Dynamics CRM. A fast-growing company, this Modern MSP is focused on strengthening relationships and delivering customer lifetime value in the cloud.

David Brabant, co-founder of GoCloud, has been in IT for over 20 years, riding the waves of the changes in the industry to build a successful business on the cutting edge. “We’re just focused on the cloud,” he explained.Read more

Closing the Gap of the Managed Services Expert

The cloud has brought about a new era for selling IT services, and it asks a lot of providers. Say it with me: caveat venditor. Okay, I don’t speak Latin either, but it means “let the seller beware.” Gone are the days of caveat emptor “let the buyer beware” when decision makers lacked access to information and feared being swindled by the likes of a used car salesman. Now buyers—your clients—have every opportunity to know exactly what they’re getting from you: quality in cloud services.… Read more