Entries by Carrie Bilenker

Introducing: Azure Campaign-in-a-Box Part I

Campaign-in-a-BoxWe’ve heard from many BitTitan partners that they struggle with sales and marketing content. Well, we have some good news. We’re giving you FREE tools to run your own Azure marketing campaign and assessment workshops. We’re doing all of this to help you answer one question:

“How do I get my customers interested in an Azure conversation?”

Azure conversations can lead to consumption, which translates to recurring revenue. But finding ways to get the word out while demonstrating expertise can be tough when you’re busy running a business.… Read more

#KickSomeAzure With Assessment Tips!

ksa_banner_640x140 assessment

We’re all about helping our partners #KickSomeAzure!

A big step to help customers understand the value of Azure is to run an assessment. Over the next three weeks, we’ll feature three of the best lessons we’ve learned about preparing and delivering assessments that make customers ready for the move to Azure. Today, we’re talking about getting the assessment conversation started.

TIP #1: Get Talking: Explain the opportunities and benefits of running an assessment!

It’s really easy to tell someone why something is great but it’s harder to prove it’s great for them.Read more

The Help Desk Dilemma: To Outsource or Not?

Do We Build It Ourselves?

We recently posted about building better IT help desk solutions.

It’s a decision worth considering from a number of angles. Cost-benefit analysis, risk assessment, and quality control are major factors when examining the option to outsource any business function.

IT support is a common crossroad for the decision of whether or not to outsource. It’s a decision that’s equal parts necessary and delicate for both the company and the end user.… Read more

The Perfect Pair: Azure Everywhere and FREE HealthCheck for Azure

healthcheckA big challenge partners face when selling Azure isn’t showing customers its value — it’s demonstrating their unique opportunities and why they matter right now.

Microsoft gives partners funding to run Azure Everywhere workshops where they can show customers how to transition workloads and produce consumption plans for their businesses.

The critical step to a successful Azure Everywhere workshop is giving customers the data they need and explaining what it means for their business.

BitTitan HealthCheck for Azure transforms Azure Everywhere workshops by giving partners the data they need to illustrate true ROI and helping customers who are paralyzed by the unknowns.… Read more

Starting Your IT Support Mission

Help when you need it isn’t a tough sell. But differentiating your business through IT is a challenge since it’s an industry standard.  Despite the easy sell, delivering end user support comes with a lot of challenges and high costs for providers.

Let’s say you want to give your customers in-house IT support from scratch.

To start, you need hiring, management, and infrastructure.

More specifically, you need to:

  • Hire IT support staff
  • Train IT support staff
  • Schedule IT support staff
  • Equip IT support Staff

Sounds doable until you start to do the math on providing support.… Read more

Modern MSP: Delivering Automation to Customers

How do you mix people and automated processes? You help them work together. For our partners, automation is an opportunity to maximize resources and help more customers. For users, delivering automation streamlines their workflow and lets them get back to business.

Transcript

ModernMSP: Delivering Automation to Customers

The big problem that were facing and I think a lot of companies are facing is weaving the business processes the actual human beings into the process.

~Matt Ryrie – Betach Solutions Inc.… Read more