Entries by Bryan Colcord

Top Office 365 Support Issues to Equip Your Help Desk

Many managed service providers realize the growing need to differentiate with end-user support and are evaluating the “build vs. buy” decision. Can you afford the cost of hiring a 24/7 help desk staff, or should you outsource to another company to provide support on your behalf? Let’s revisit that thought in a minute…

Below, we’ve compiled some of the most commonly requested tasks that our Concierge help desk service receives when supporting Office 365. We’ll organize these issues into three categories:
office 365

“Simple” end user questions

Your more skilled professionals will roll their eyes when encountering many of these types of questions.… Read more

Easily Migrate from Exchange 2003 to Office 365

With Exchange 2003 no longer being supported as of April 2014, we are seeing an explosion of small businesses making the decision to move to Office 365 and Exchange Online from Exchange 2003. For partners and customers who want to save both time and money by automating the process of migrating to Office 365, UserActivation has proven to be an extremely simple way of completing the job. Now migrating from Exchange 2003 to Office 365 using UserActivation is easier than ever.… Read more