Video Case Study: Transforming an SI into a Modern MSP

Learn how the award-winning Microsoft Partner Attunix uses MSPComplete to help them along their journey from a project-based systems integrator into a Modern MSP.

Attunix: At the critical junction point

CEO Matt O’Donnell founded Attunix in 2006 with a mission to be the critical junction point between corporate strategy and technological capabilities. In fact, the name “Attunix” comes from the idea of integration—to “attune” an organization.

The Seattle suburban IT service provider aligns C-suite strategy and needs with technology solutions to deliver powerful business outcomes across many areas of expertise, including Advanced Analytics, Modern Datacenter, App Modernization, and Internet of Things.… Read more

How Core Values Drive a Winning Culture

Geeman Yip and BitTitan win Next Tech Titan at GeekWire Awards 2017

BitTitan had a few great wins.

“Holy crap, I wasn’t prepared.” Those were the first words from our CEO, Geeman Yip, as he accepted the GeekWire Award for Next Tech Titan last week.

425 Magazine Award Winner 2017 Best Business and Best Office SpaceIn the span of two days, our company won three amazing awards, competing with hundreds of businesses in the greater Seattle area where BitTitan is headquartered.

One day before we clinched our first-ever GeekWire win, BitTitan was honored as a Best Business and awarded Best Office Space by 425 Magazine—for the third consecutive year!… Read more

Introducing: All-New MSPComplete Onboarding with Our Director of Partner Happiness

Alexa Smith is serious about keeping BitTitan partners happy, engaged, and connected as we grow with MSPComplete.

That’s why we didn’t just launch a new managed services automation platform on April 4 — we launched an all-new onboarding program for everyone who registers to use MSPComplete.

Meet the hilarious, quirky, and compassionate woman behind it all by watching the video below. Hint: She’s got dance moves. Then, keep reading to learn more about partner onboarding!… Read more

Daring Demo Video: Device Management Agent

In this Daring Demo video, Darrell “Jekyll” Webster and Jethro “Brainiac” Seghers explain how the Device Management Agent (DMA) allows you to monitor and assess your customer’s computers and resources through the MSPComplete platform.

The power of Device Management in MSPComplete

The DMA in MSPComplete provides valuable information about the health of your customer’s devices.

  • The DMA Client version collects information about the computer it’s installed on, including the computer name, users, operating system version, processor, memory, disk space, and installed browsers.
Read more

Three Lessons to Unlearn as a Modern MSP

On October 16, BitTitan partners will gather in Denver, Colorado for Elevate, the conference for the Modern MSP.  We’ll share expertise, explore industry insights, pursue a competitive edge, and embrace opportunity in the changing industry with the new MSPComplete.

To help us get in the right mindset, we’ve invited “futurist” Jack Uldrich as our first keynote speaker.

Jack Uldrich is an award-winning author and recognized speaker who will address us about “unlearning” some assumptions and habits around technology, change management, and leadership.… Read more

Getting Started with the New MSPComplete: FAQ

With this week’s great reveal of the new MSPComplete platform, there have been many questions from our partners. We’ve compiled some helpful resources and answers to your top questions right here.

MSPComplete launch resources

Visit the launch resources page. Get up to speed on all the new MSPComplete has to offer.

  • Watch the webinar recording of our big announcement.
  • Download the webinar presentation slides.
  • Check out the MSPComplete overview brochure.
  • View new datasheets about Office 365 and Azure services.
Read more

Faster, Easier Migrations with the New MSPComplete

Yesterday we made history with an exciting announcement about the all-new MSPComplete platform. In our 10-year journey, we’ve introduced a lot of tools to help make you, our partner, more profitable in the cloud.

The new MSPComplete platform is taking migration and managed services delivery to new heights. If you missed our webinar and big reveal, visit this handy page to watch the recording and dive into some new resources to learn more about MSPComplete.

Whether you’re already building recurring revenue from ongoing services or just beginning your journey to becoming an MSP, a great way to experience the power of the platform is with your favorite MigrationWiz workloads.… Read more

4 Reasons Not to Miss Our 4/4 Announcement

Update: The new MSPComplete platform is here! Visit this page to watch the on-demand webinar, view our new datasheets, and more.

We’re less than one week away from our biggest product announcement ever.

In case you forgot, we’ll be hosting our big reveal on 4/4, featuring a webinar that will answer your burning questions and explain what’s next for BitTitan and our partners.

Over the past few months, we’ve been asking you to Join the Modern MSP Revolution—a movement to #EndAnnoyingWork and build a future where #ProfitabilityAutomation is a reality for every Modern MSP.… Read more

Video: Experts Discuss Creating Recurring Revenue

Recurring revenue starts with delivering recurring value.

Ongoing managed services are an opportunity to better align your offerings to customer needs and to examine your delivery process.

When MSPs identify where existing or new customers can benefit from continued support, they increase their business value, drive business growth, improve their profitability, and develop better customer relationships.

In this Modern MSP video, BitTitan partners discuss how recurring revenue is a powerful step in rethinking how you deliver value to customers and grow your business.Read more

After the Modern MSP Revolution, Part 2: The Technical Vision

If you missed yesterday’s post—the business dream—you can read it here.

The Modern MSP revolution is here. You can’t wait to rid your work of the things that annoy you—manual, repetitive tasks, constant interruptions to provide status updates, confusing assignments that should have gone to another engineer with the right expertise…

As much as you love your job, you know there’s a better way to work. You’re confident that with the right tools and processes, you’ll be a crucial driver as your organization champions the cloud era.… Read more