Meet Our Microsoft MVPs: Darrell Webster

This year, BitTitan is proud to announce that we have three Microsoft MVPs!

We’ll be featuring each in our MVP Series to learn more about their backgrounds, skills, and careers as community leaders and IT professionals.

To get us stared, we interviewed Darrell Webster: a Senior Technology Strategist at BitTitan and true community leader. He’s a teacher at heart whose goal isn’t perfect expertise — it’s finding a product’s unique ability to support better collaboration, communication, and coordination.… Read more

We Asked Our Developers: What Work Annoys You?

At BitTitan, if you ask one of our developers how long it will take to fix something, a popular answer is “two hours or six days.” It’s harder to convey in text than through voice, but there’s a dash of sarcasm in there.

If you haven’t heard, we’re on a mission to end annoying work. So we went to our dev team—the very individuals who are working hard to help us #EndAnnoyingWork—and asked what kinds of tasks and problems annoy them on the regular.… Read more

Double the Size of Your Office 365 Migration Projects

Don’t leave money on the table.

Many BitTitan Partners have increased their profit margins by upselling OneDrive to their Office 365 customers. If you migrate email without even offering to move documents, you’re walking away from a big opportunity.

Document Migration is designed to give you total control over the project and allow you to manage your cutover properly. You can migrate from file shares, home drives, Google Drive, Dropbox, and many other sources—and it’s flexible, so you can address the unique situation of each customer.… Read more

Change Your Approach to Profitability with Automation

The cloud is not keeping ITSPs from being more profitable.

A GeorgeMellor-1-150x150new ModernMSP article by George Mellor, President and CEO of  KloudReadiness, points out that a focus on how external forces are hurting profitability is a missed opportunity to take control of the internal conditions affecting gross margins.

 

Though the cloud represents more competition in a crowded space, there are immediate opportunities for ITSPs to increase their profitability.

Examine how you use automation before expecting results.

Read more

On Video: Seven Successes from Partners Using MigrationWiz

Our partners know how much we love celebrating their wins. But in case you despise listicles and shameless self-promotion, we’ll cut right to the chase.

The reason we’re telling you about these MigrationWiz successes is because we want you to join us for our upcoming webinar, 7 New-to-You Features of MigrationWiz. There you have it: the honest truth.

We’re willing to bet you aren’t getting the most out of your favorite migration tool, so we’ll be sharing some of the lesser-known tips and tricks that can help you go above and beyond on your next projects.… Read more

Solving the Profitability Problem: #ProfitabilityAutomation

Gartner predicts that by 2020, a corporate “no-cloud” policy will be as rare as a “no-Internet” policy is today.

What else is trending up? Competition in the channel—and frustration, too. The outlook on cloud has shifted as winners and losers have emerged.

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Cloud adoption is inevitable, but the success of your business is not. What’s the key to seizing the still-growing opportunity and thriving in a changing industry? In a word: profitability.

Although we’ve been with you every step of the journey, we’ll be the first to admit that we can’t solve your profitability problem with another migration workload, or even managed services.… Read more

It’s time to #EndAnnoyingWork

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Even with today’s technology and tools, there are still big problems facing you as an engineer.

These problems keep you from reaching your full potential — no matter how hard you work to deliver for your customers. They can’t be solved by adding migration workloads or even introducing new tools for managed services.

We know this because we’ve heard it from you and felt it ourselves. We put extraordinary demand on you to make the most of tools that often fall short.… Read more

Five Key Considerations for Pricing Your Bundled Cloud Services

Earlier this week we talked about the transformation to a recurring revenue model. It’s one of the greatest benefits—and most significant challenges—of becoming a Modern MSP. But recurring revenue isn’t possible without offering compelling services to drive profits.

There is no easy road when packaging and pricing

As you turn a list of services into a solutions portfolio with competitive pricing and profitable service fees, you’re bound to encounter tough decisions and loads more questions.… Read more

Make 2017 the Year of Recurring Revenue

We’ve said it again and again: one-off, project-based revenue won’t sustain profitability in the cloud era. It’s time to walk the walk, but you don’t have to do it alone. We’re here to help.

The case for recurring revenue is undeniable.

Our own Jethro Seghers wrote about the power of recurring revenue, highlighting these key reasons why recurring revenue is so attractive to the Modern MSP:

  • growthLower effort, higher yield. “Salespeople can focus their efforts on a new customer who is ready to be onboarded, rather than focusing on closing another deal with the same customer in a transactional model.”
  • handshakeStronger, lasting customer relationships.
Read more

The Five Most Common Office 365 Help Desk Tickets

We’ve previously written about some of the common types of requests received through Concierge, our IT help desk service-as-a-service. What we didn’t do was rank them based on how often these problems arise.

Think of it this way: here are recurring problems you could be outsourcing, instead of spending valuable time solving.

There are plenty of benefits to outsourcing your IT help desk, and depending on who you ask, you’ll get different answers as to why it’s so valuable.… Read more