The Five Most Common Office 365 Help Desk Tickets

We’ve previously written about some of the common types of requests received through Concierge, our IT help desk service-as-a-service. What we didn’t do was rank them based on how often these problems arise.

Think of it this way: here are recurring problems you could be outsourcing, instead of spending valuable time solving.

There are plenty of benefits to outsourcing your IT help desk, and depending on who you ask, you’ll get different answers as to why it’s so valuable.… Read more

A Day in the Life at BitTitan, Part 2

“If we make our culture a priority, we can attract top talent that is passionate about what they do, and passionate about working at BitTitan.”

 

Darci Lee, our Director of Talent and Culture wrote this when we shared A Day in the Life at BitTitan, Part I, about our lead software design engineer Jason Ross.

Our products and community wouldn’t be the same without the personalities, talents, humor, and individual leadership of many different team members, so we’d like to introduce you to someone else.… Read more

Make Money with Cloud-Focused IT Assessments

 

BitTitan VP of Marketing, Rocco Seyboth

BitTitan VP of Marketing, Rocco Seyboth

 

Are you generating revenue with IT assessments, or are you still giving them away for free to get your foot in the door? We’ve been hearing that an increasing number of IT service providers are shifting away from treating assessments as loss-leaders and turning them into a source of revenue. Although our Partners’ models vary, here’s a general overview of how they work:

 

Assessments as a loss leader

You can position your IT assessment as a key step in developing the strategic plan for your customer, and that plan can be treated as a standalone deliverable.… Read more

How to Sell Azure as a Service in 2017

 

This new ModernMSP video examines two sides of the same coin:

  • How to translate Azure into managed services with powerful business outcomes for customers
  • How to turn it into a profitable business process for your company

When you’re done watching, you can read the three lessons we learned below!

Three Lessons for Selling Azure as a Service

1. Rethink the way you sell Azure

darryl2

Darryl Sicker, United Data Technologies

“There’s between 800 and 1,000 services, so it’s hard to really wrap it  around just one thing.Read more

Marketing Essentials for the Modern MSP, Part 2

This is the second installment of our marketing essentials recap, looking at the final three of six articles by Saher Ghattas from ModernMSP.com. Read our first post here.

In our last post, we looked a lot at the marketing organization in terms of specialties and alignment with sales. We were pretty focused on the people aspects of the modern marketer; today’s post will shift more to process.

Part 4: Taking Action on Leads

Read Part 4 in full here.

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Marketing Essentials for the Modern MSP, Part 1

As the new year approaches, are you thinking about how to modernize your sales and marketing efforts?

Saher Ghattas, a sales and marketing expert for MSPs, recently finished a six-part series for ModernMSP.com, MSP Marketing Essentials.

In our own dual posts, we’ll highlight some of the key messages and considerations. Be sure to check out the full articles for more great information, and come back for the second installment!

Part 1: Assembling the Right Team

Read Part 1 in full here.

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A Christmas Carol for Modern MSPs

You’re probably familiar with the classic Dickens tale, A Christmas Carol, as it surfaces in one form or another every holiday season. There are many great versions inspired by the original, indeed!

Maybe you’re like us and your favorite rendition is, of course, A Muppet Christmas Carol?

At least it was our favorite. Until George Mellor, President and CEO of KloudReadiness, shared this version on ModernMSP.com…

On a frigid and foggy Christmas Eve, a shrewd, hardworking, good-spirited businessperson named Vincent Andrew Reseller, his friends used to call him VAR, works meticulously in his counting-house. 

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Take the Guesswork out of Azure Migrations

BitTitan Presents: Daring Azure Migrations Demos with Darrell…and Jethro!

Turn Azure migrations from guesswork into science with Microsoft MVPs and BitTitan experts! Watch as Darrell and Jethro experiment with HealthCheck for Azure, turning data into powerful assessments and cost effective migrations for customers!


Looking to #KickSomeAzure? Check out our Azure Workshop Assessment Guide for best practices when introducing Azure to customers and creating the right Azure action plan.

ksa_resources_assessguide_640x256 azure migrationsRead more

Partner Spotlight: BlumShapiro Consulting & Concierge

Meet BlumShapiro Consulting

PrintBlumShapiro is the largest regional business advisory firm based in New England, with offices in Connecticut, Massachusetts, and Rhode Island. The Consulting service lines provide services across a wide spectrum, including management consulting, technology consulting, project and portfolio management, and software and business process outsourcing.

As a Microsoft Cloud Solutions Provider (CSP) and Gold Partner, the technology consulting arm of the company is focused on growing its cloud business, including Office 365 services.Read more

7 Things You Didn’t Know You Needed to Know about MSPComplete

Wow, 2016 has been busy. We’ve had to remind ourselves that we only launched MSPComplete earlier this year! Since then, we’ve introduced a lot of improvements, updates, and new features to help you execute your projects more smoothly and make the cloud more profitable.

Let’s raise a glass to 2016 approaching its end, and take a look at seven things you can do in MSPComplete to help you improve your business. 

  1. Create end users once and use them across all projects.
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